Professional Gas Fireplace Repair & Maintenance

You smell gas or hear a hissing sound

 This could indicate a gas leak, which is a serious safety concern. If you ever smell gas (similar to rotten eggs) or hear a faint hissing sound near your fireplace, turn off the unit immediately, ventilate the area, and call NOVA Gas for urgent assistance.

The flame is yellow, weak, or flickering

 A healthy gas fireplace should produce a steady blue flame with minimal flicker. If the flame appears weak or yellow, it may signal incomplete combustion, blocked air intake, or burner issues—all of which can affect performance and safety.

Your unit takes a long time to ignite

 Delayed ignition can point to a faulty ignition switch, dirty pilot assembly, or problems with the thermocouple or thermopile. These components are essential for safe operation and should be checked by a qualified technician.

The system shuts off unexpectedly

 If your fireplace turns off on its own or won’t stay lit, it could be a sign of overheating, poor airflow, or a faulty sensor. These types of problems tend to worsen over time if not addressed.

Your carbon monoxide detector is triggered

 This is one of the most important red flags. Gas fireplaces are designed to vent properly and burn cleanly. If your CO detector goes off, shut off your fireplace immediately and contact a professional to inspect the system and check for leaks or venting issues.

You notice increased soot, stains, or discoloration

 Excess soot on the glass or walls of the firebox can be caused by poor gas-to-air ratios or burner blockages. Soot buildup not only looks bad but can also reduce efficiency and cause long-term damage to components.

You haven’t had it inspected in over a year

 Even if your fireplace seems to be working fine, regular service is essential. Annual inspections help keep your fireplace running safely and efficiently, and they allow us to catch small issues before they turn into expensive repairs.